Customer Experience, Indemnity and Claims

The dispute business advisor acts as a principal manager, analyst and actor in the dispute business for disability benefits and healthcare. Also, he plays a decisional role in global rules.

The administrative assistant contributes to the realization of administrative activities in support of different activities of the organization such as as the writing of documents, agenda management and classification of records and their follow up.

The compensation advisor contributes to the activities linked to the settlement of claims managed externally by providing experts with technical advice.

The road claims adjuster contributes to the activities linked to the settlement of claims managed internally by remotely investigating to obtain useful information for goods claims in the responsibility or other business classes.

The risk prevention technician is responsible for the accomplishment of general objectives linked to the physical risks prevention activities.

The customer experience advisor contributes to the care, prospection, solicitation, development or maintenance of business relations with members and clients.

The collection agent makes the necessary procedures with clients who have a prior due account or who exceed the authorized credit limit to collect those amounts as fast as possible and to minimize losses.

The building damage estimator contributes to the activities linked to the claims settlement for losses managed externally by inspecting the damaged buildings to evaluate the damage.

The financial security advisor contributes to the care and maintenance of business relations with members and clients.

The telemarketing agent realizes solicitation activities to promote and sell some products and services offered in the context of telemarketing campaigns.

The life insurance claims technician ensures that the planned objectives are reached and is responsible for the realization of action plans linked to premium collection, contract modification, analysis and payment of disability or death benefits insurance, according to the insurance contracts and group annuities.

The accident insurance agent provides a variety of information on the fonts, contracts and brochures. Also, he maintains the exploitation procedures and information systems used for the conception of written material.

The disability files management advisor contributes to the reduction of the duration of disabilities for collective insurance contracts by analyzing the medical and rehabilitation plans while following up on internal and external actors.

The disability claims agent contributes to the processing of individual insurance service requests, the promotion of health in the workplace and the management of disabilities.

The pricing analyst is responsible for the realization of general objectives linked to the pricing in light of the preparation for submissions or renewing of insurance and group annuity contracts.

The dispute business technician carries out different research and analysis jobs relatively to his area of expertise. He also ensures specialized technical support for the juridical advisors. He analyzes and takes in charge some demands That may involve legal representation of the company in the courts of law.

The claims adjustor trainer contributes to the activities related to the claims regulations processed internally by training experts.

The E-learning trainer contributes to the analysis of needs, development, logistics and distribution of training.

As an advisor in services for members and clients – sales, the customer service agent participates in the solicitation, the development or the maintenance of the business relation with members and clients.

The regulations analyst contributes to the analysis of individual benefits claims insurance, to the promotion of health in the workplace and to the management of disabilities.