The customer service agent/Customer experience verifies and processes each benefit demand received and the appropriate warrantee for it. He makes sure to enter the relevant information in the claim processing system.
Obtains or provides by telephone or correspondence information relating to the activities of management and this, to other departments and customers, while ensuring customer satisfaction.
Reassess the revision requests submitted by customers and communicate or respond to suppliers (pharmacists, dentists, etc.) for all information related to a service request
Performs the necessary research to follow up on the requested information and participates in the telephone network set up during registration or update campaigns.
Occasionally conducts telephone surveys according to the needs of the business and interprets customer requests in order to submit improvement suggestions to management.
Participates in continuous training for the improvement of knowledge to master in the execution of daily tasks and the transmission of information to customers.