Customer Service Agent

The customer service agent contributes to delivering customer service by giving the information requested by the client in insurance and individual sales.

Level of education

  • Bachelor of Administration



  • Helping other
  • Good judgment
  • Establish interpersonal relationships
  • Listening
  • Classifying and producing reports

Description of tasks

Redirects requests to appropriate stakeholders and follows up on files and assumes a collaborating role in carrying out technical activities and participates in the resolution of technical problems.

Contributes to the development and improvement of working methods and procedures.

Can contribute to the transfer of knowledge by coaching and coaching less experienced employees of his team.